Refund policy

Please see our policies below relating to damaged, faulty or unwanted items.

Damaged Items:

Customers are responsible for checking consignments for damage or missing parts, PRIOR to ACCEPTING and SIGNING from courier. Any omissions or errors on an order must be reported within 7 days of receipt to WCW.

In the unlikely event that items are damaged in transit; please inform us immediately. This will ensure that any claims against the courier can be processed promptly and a replacement item resent.

WCW cannot guarantee that any damage to an item reported after 7 days will result in a successful claim and may mean that a replacement cannot be offered.

Goods that are missing or damaged must be signed for as 'damaged' or 'incomplete'. WCW cannot guarantee that if a parcel has been signed for and is later found to be faulty or incomplete that it can then be rectified or claimed for. Please check all orders immediately and only sign for your order if it is correct.

Please Call WCW 01446 749060 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

WCW cannot accept liability for goods delivered to third party addresses or goods left in unsecured locations. All goods should be signed for accordingly and WCW will deliver to nominated secure addresses according to the customer’s instructions.

Faulty Items;

Any faulty goods must be returned to WCW within 14 days before we send out a replacement. The carriage for this is at the customer’s expense and proof of delivery is required. Once evaluated, if the issue is deemed a manufacturers fault, the items are eligible for replacement or refund as preferred by the customer.

Items that are faulty outside of the 14 day period above are not eligible for refund, but may be covered by warranty. Please contact us to receive details of a specific product warranty.

Please Call WCW 01446 749060 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

If it is urgent that a replacement is sent quickly a payment for the replacement item will be taken until the faulty item is received.

The payment will then be refunded if it is a legitimate warranty claim.

WCW cannot accept any liability for any consequential loss incurred by customers due to faulty goods supplied. WCW will undertake to replace any goods in the shortest time period possible, or supply equivalent quality goods accordingly.

Faulty items returned to us are usually dealt with withing 10 working days. However Manufacturers warranty claims can take up to 28 days to be resolved. Please see the above point should you need an item urgently.

Unwanted Items:

Any unwanted goods returned within 7 working days will receive a 100% refund if, upon inspection, they are unused and in a resaleable condition.

Please Call WCW 01446 749060 to obtain a returns number before returning any items. Returns CANNOT be processed without a returns number.

A restocking charge of 20% will be applied at WCW discretion for unwanted goods returned in their original protective packaging after 7 working days. All carriage related to unwanted goods will be charged to the customer.

Please note customised items, special order items and oversized items such as van systems and ladders may be non-returnable. We recommend speaking to a member of our customer services team if you have a query regarding our returns policy on a particular item.